Staff motivation is key to quality housekeeping and catering

IT’S our mission at the CAP Awards to help our clients continually strive to be the best they can be in their housekeeping and catering departments.

Often these teams can be the unsung heroes of the organisation and yet people would soon notice, and complain, if they weren’t performing at the best of their ability.

That’s why at the CAP Awards we believe staff motivation and satisfaction is the key to ensuring the success of housekeeping and catering functions.

When judging the day to day operations of these departments our inspectors are looking for signs and indications that best practices and systems are in place to ensure quality food is on the menu, facilities are spotless and budgets are being used efficiently.

None of these are possible if the people employed to deliver it are not valued, and that’s why staff motivation is at the heart of what we do.

Staff in these teams often work in challenging environments, from hot kitchens to dirty bathrooms, yet sometimes recognition from senior management is slow to trickle down.

Having an award scheme that actually recognises this daily effort, while showing people how to improve what they do, is a great way to prove that these teams really are valued. The department has a moment to shine when it gets it’s very own housekeeping or catering ‘Oscar’.

What’s more, sharing this good news with key stakeholders and the wider public, including the local media, creates a sense of pride amongst the staff.

This has a knock on effect of boosting staff retention and creating a culture of recognising, respecting and rewarding, that attracts the ‘right’ kind of employees going forwards.