Client Feedback For July 2013

July saw CAP Award Assessment Visits being completed across Scotland and England. What were the Client experiences? Here are a few Client words on the CAP Award Programme: –

“The assessment visit was very beneficial in highlighting areas that were falling short of operational expectations. There was a good rapport between the Assessor and the Staff at the unit” – Hartlepool

“Of course achieving GOLD was our overriding aim but the support and recommendations provided by CAP to further improve our service is just as valuable to us” – Rossetti House, Frome

“Would recommend aiming for a CAP Award – its a great motivator!” – Chesterholme Independent Hospital

“Go for it! Even if at first the Award is not achieved, the feedback provides the information and stimulus to improve. This assessment is a excellent development tool – Residential Care Home, North East